Last changed September 30, 2013
Hertz 24/7® Additional Fee Policy For Rentals In The United States And Canada
Hertz 24/7 is dependent on its customers to follow the rules. Failure to do so adversely impacts subsequent renters and the Hertz 24/7 service. The following additional fees are meant to enforce and encourage compliance with Hertz 24/7 rules. They are further described in the Hertz 24/7 U.S. Membership and Rental Terms and Canadian Membership and Rental Terms.
LATE RETURN FEE: If the vehicle is returned late, a $10 charge will be incurred for every 15 minute period after the reserved return time.
FUELING FEE: $25 for returning the vehicle with less than a quarter tank of fuel.
VEHICLE CLEANING FEE: $45 if you leave the vehicle unfit or unclean, have smoked in the vehicle, or have allowed non-service animals in the vehicle outside of their animal carriers, plus the cost of cleaning.
IGNITION KEY REPLACEMENT FEE: $200 if you lose or take the vehicle's keys and the cost of delivering replacement keys or towing the vehicle to the nearest maintenance location.
FUEL CARD REPLACEMENT FEE: $50 if you lose or take the fuel card.
MILEAGE FEE: For rentals commencing in the United States, other than van and truck rentals from Lowe’s locations, $0.45 for each mile that you drive in excess of 180 miles during the first 24 hours of a rental and each successive 24 hour period during your rental. For van and truck rentals in the United States from Lowe’s locations, miles are not included in the rental rate and you will be charged $0.30 for each mile driven during the rental.
PROCESSING FEE FOR CITATIONS: Up to $40 will be charged per ticket or citation incurred during a rental that is processed or paid by Hertz or its designated vendor, American Traffic Solutions.
PHONE SERVICE FEE: : A Phone Service Fee of $3.50 will be applied to reservations made by calling the Customer Care Center. The Phone Service Fee does not apply to reservations of vehicles requiring hand controls.
REPLACEMENT CARD/FOB FEE: $20 to replace Hertz 24/7 Smart Card or key fob.
PLATEPASS®: If PlatePass is used, you will be charged a service fee of $4.95 for each day of your rental, including prior or subsequent days on which the PlatePass service is not used (capped at $24.75 per rental month) plus incurred tolls at the applicable Tolling Authority's highest undiscounted rate. For more information, click here.