Additional Fee Policy
Last changed August 14, 2014
Hertz 24/7® Additional Fee Policy For Rentals In The United States And Canada
Hertz 24/7 is dependent on its customers to follow the rules. Failure to do so adversely impacts subsequent renters and the Hertz 24/7 service. The following additional fees are meant to enforce and encourage compliance with Hertz 24/7 rules. They are further described in the Hertz 24/7 U.S. Membership and Rental Terms and Canadian Membership and Rental Terms.
LATE RETURN FEE: If the vehicle is returned late, a $10 charge will be incurred for every 15 minute period after the reserved return time.
INCORRECT LOCATION RETURN FEE: A $45 charge will be incurred if a vehicle is returned to a different location other than the location from which it was picked up.
FUELING FEE: $25 for returning the vehicle with less than a quarter tank of fuel or half a tank of fuel in Miami-Dade County.
VEHICLE CLEANING FEE: $45 if you leave the vehicle unfit or unclean, have smoked in the vehicle, or have allowed non-service animals in the vehicle outside of their animal carriers, plus the cost of cleaning.
IGNITION KEY REPLACEMENT FEE: $200 if you lose or take the vehicle's keys plus the cost of delivering replacement keys or towing the vehicle to the nearest maintenance location.
FUEL CARD REPLACEMENT FEE: $50 if you lose or take the fuel card.
PROCESSING FEE FOR CITATIONS: Up to $40 will be charged per ticket or citation incurred during a rental that is processed or paid by Hertz or its designated vendor, American Traffic Solutions.
PHONE SERVICE FEE: : A Phone Service Fee of $3.50 will be applied to reservations made by calling the Customer Care Center. The Phone Service Fee does not apply to reservations of vehicles requiring hand controls.
REPLACEMENT CARD/FOB FEE: $20 to replace Hertz 24/7 Smart Card or key fob.
MILEAGE FEE: For rentals commencing in the United States, $0.45 for each mile that you drive in excess of 180 miles during the first 24 hours of a rental and each successive 24 hour period during your rental.
*PLATEPASS®: If PlatePass is used, you will be charged a service fee of $4.95 for each day of your rental, including prior or subsequent days on which the PlatePass service is not used (capped at $24.75 per rental month) plus incurred tolls at the applicable Tolling Authority's highest undiscounted rate. For more information, click here.